掌握五种行政工作的数字化运营管理流程，结合企业的OA系统及微信公众号小程序则可以将手头上的工作化繁为简、使管理工作做到透明、高效。同时，可以减少管理成本、提高工作效率，并使企业保持良好形象及可促进管理工作和水平的更加规范和提升。

相信大家都已经知道“制度管人、流程管事”，而对于一家企业的重要职能部门-行政部来说，学会流程管理，可为企业运营的各项后勤保障工作提供极大的帮助，同时，也可有效地为其它部门提供及时的支持和服务。

一、行政管理部门的工作内容

对企业而言，行政管理部门工作一般主要包含了办公设备及公共设施的日常管理和维护；公文公告表单的管理；日常消耗品及固定资产的申购与发放；会议及活动的组织；企业环境卫生管理；安全保卫及突发事件管理；企业用车管理；企业文化建设以及对外关系的建立和维护等等。

二、移动互联网时代的行政管理

那么，在新世纪的移动互联网时代，传统的行政管理又该有哪些变化呢？或者说有更好的管理办法？很多人想到了“互联网+”这个很火的一种新型管理模式，其中提及了数字化运营管理。

什么是数字化运营管理？

数字化运营管理是指在运营过程中，脱离传统的方式，利用各种数据、智能工具来进行的管理，它包括制定内容，总结分析，规划战略方向，通过新技术与数据能力重塑各行各业的各个环节，提升运营效率的方式。

随着数字经济时代的到来，全国掀起了一股数字化转型的大浪潮，而作为传统企业也将面临着数字化转型的考验或体验，有的企业已经或正在实施数字化运营管理模式，比如采用新型ERP及OA办公系统，为的是精简企业的管理流程，提高工作效率，降低成本。

因此，移动互联网时代的行政管理，可能更多注重落实到企业的数字化运营管理，确保企业的运营效率，提高企业的竞争力。

日本的稻盛和夫坚信：“如果不能掌握现在的数字，就不能准确经营，用数字经营企业，企业一定能成功。”

行政管理的工作比较繁杂、琐碎，有的仍然是比较传统管理模式，比如日常接待、安全保卫、环境卫生等。但有的工作则可以采用更好的数字化管理来实现对管理工作的优化改进，比如：物品申购、会议室管理、公文管理等等。

根据行政管理部门的工作内容与职责，我们可以概括出五种主要管理工作，能够采取数字化管理，实现对企业运营工作的更好支持和服务。

三、可采取数字化管理的5种工作

在企业工作多年，了解到企业行政管理中有五种可以通过数字化管理，实现对企业运营工作的支持和服务，主要包括如下五种：

其一：公文管理。公文管理包括了企业公告、文件、表单等与制度性相关的文件，其中文件的收发管理是行政部门的工作之一，而传统的靠秘书或文员传送文件的模式早已落后，因此，可以借助于现代IT信息化技术建立一个企业文件管理系统，来实现对企业的公文发布与管理，既快捷方便，又安全高效。

其二：物品申购。物品申购可以说是任何一家企业都存在的一个日常工作，无论是办公物品还是生产工具，都存在这个需求，传统的依靠Excel手工操作进出物品管理的方式可能不太适应。因此，建立物品申购系统，创建数据库，依次建立起部门、姓名、申购物品种类、物品名称、规格型号、单位、数量、申购日期、要求到位日期、使用人、审批人、审批状态等等关键信息将依照数字化信息系统进行统一管理，从而使物品申购管理工作事半功倍。

其三：设备管理。行政管理工作繁琐，许多设备要进行转移、维修或报废等工作，传统的管理方式往往管到最后，却发现有些设备无缘无故不见了或者送外维修没有跟进了等等问题，采用数字化可以精准地实现对这些设备的跟踪处理，使得设备管理工作轻松高效。

其四：会议管理。企业大大小小的会议基本每天都有，对于会议的预约及会议室管理则成了行政管理工作中的一项最频繁跟进的工作，以前需要靠行政专人来负责登记预约会议室的使用，信息做不到透明化共享，往往造成多部门或多人重复预定或会议时间相冲突的情形，效率低下。因此，开发一套会议预约系统，使会议室的预约数据及时共享，资源有效分配，合理利用，则可以使企业的开会效率倍增，管理成本降低，意义重大。

其五：其它管理。之所以将其归纳为其它管理，是应对行政管理工作的许多繁琐工作，比如员工考勤管理、印章管理、用车管理、费用管理等等，这些与日常数据相关的管理都可以纳入数字化运营管理中来，目的就是提高效率，规范管理，确保后勤保障工作的及时到位。

因此，掌握以上五种行政工作的数字化运营管理流程，结合企业的OA系统及微信公众号小程序则可以将手头上的工作化繁为简、使管理工作做到透明、高效。

同时，可以减少管理成本、提高工作效率，并使企业保持良好形象及可促进管理工作及水平的更加规范和提升。

翻译：

Master the digital operation management process of five kinds of administrative work, combined with the enterprise’s OA system and wechat public account small program, can simplify the work at hand, make the management work transparent and efficient. At the same time, it can reduce management costs, improve work efficiency, and make the enterprise maintain a good image and promote the management work and level of more standardized and improved.

I believe that everyone has known the “system management, process management”, and for an important functional department of an enterprise – administration department, learn process management, can provide great help for the logistics of enterprise operation, at the same time, can also effectively provide timely support and services for other departments.

Work contents of administrative departments

For enterprises, the work of the administrative department mainly includes the daily management and maintenance of office equipment and public facilities; Management of official document announcement form; Purchase and release of daily consumables and fixed assets; Organization of meetings and events; Enterprise environmental health management; Security and emergency management; Enterprise vehicle management; Corporate culture construction and the establishment and maintenance of external relations and so on.

Administrative management in the era of Mobile Internet

So, in the new century mobile Internet era, the traditional administrative management should have what changes? Or is there a better way to manage it? Many people think of “Internet +”, a popular new management model, which refers to digital operation management.

What is digital operations management?

Digital operation management refers to the management carried out by using various data and intelligent tools apart from traditional methods in the operation process. It includes formulating content, summarizing and analyzing, planning strategic direction, reshaping all links of various industries through new technology and data capability, and improving operation efficiency.

With the advent of the era of digital economy, a big wave of digital transformation has been set off across the country, and as traditional enterprises will also face the test or experience of digital transformation. Some enterprises have or are implementing the digital operation management mode, such as the adoption of new ERP and OA office system, in order to streamline the management process of enterprises, improve work efficiency and reduce costs.

Therefore, the administrative management in the era of mobile Internet may pay more attention to the implementation of digital operation management of enterprises to ensure the operation efficiency of enterprises and improve their competitiveness.

Inamori Kazuo of Japan insisted, If you cannot grasp the current numbers, you cannot manage accurately. If you manage a business with numbers, you will succeed.

The work of administrative management is more complicated and trivial. And some are still more traditional management mode, such as daily reception, security, environmental health and so on. But some work can use better digital management to realize the optimization and improvement of management work. Such as: goods purchase, conference room management, official document management and so on.

According to the work content and responsibilities of administrative departments, we can summarize five main management work. Which can adopt digital management to achieve better support and service for enterprise operation.

Can adopt the digital management of 5 kinds of work

After years of working in the enterprise, I have learned that there are five kinds of administrative management in the enterprise that can realize the support and service for the enterprise operation through digital management, which mainly include the following five kinds:

First, document management.

Document management includes enterprise announcements, documents, forms and other system-related documents. Among which the management of document sending and receiving is one of the tasks of administrative departments. While the traditional mode of relying on secretaries or clerks to transmit documents has long been backward. Therefore, an enterprise document management system can be established by means of modern IT information technology to realize the release and management of enterprise documents. It is fast, convenient, safe and efficient.

Second: goods purchase.

Goods purchase can be said to be a daily work of any enterprise. Whether it is office goods or production tools. There is such a demand, the traditional way of relying on Excel manual operation of goods in and out of management may not be suitable. Therefore, the establishment of goods application system, the creation of a database. The establishment of departments, names, types of goods, goods name, specifications and models, units, quantities, purchase date, requirements in place date, users, approver, approval status and other key information will be in accordance with the digital information system for unified management. So that goods application management work with half the effort to get twice the result.

Third: equipment management.

Administrative management is tedious, many equipment to be transferred, maintenance or scrap work, traditional management often tube to the end, but found that some equipment disappeared for no reason or sent out for maintenance did not follow up and other problems, using digital can accurately achieve the tracking of these equipment processing, making equipment management easy and efficient.

Fourth: conference management.

Large and small meetings are held almost every day in enterprises. And meeting reservation and meeting room management have become one of the most frequently followed up tasks in administrative management. In the past, administrative personnel were required to register and reserve meeting rooms. And information could not be shared transparendly, which often resulted in multiple departments or multiple people making repeated reservations or conflicting meeting time, which was inefficient. Therefore, it is of great significance to develop a set of meeting reservation system. So that the meeting room reservation data can be timely shared, resources can be effectively allocated and rationally used. Which can double the efficiency of the enterprise meeting and reduce the management cost.

Fifth: other management.

The reason why it is summarized into other management is to deal with many tedious work of administrative management. Such as staff attendance management, seal management, car management, cost management and so on. These daily data-related management can be incorporated into digital operation management. With the purpose of improving efficiency, regulating management and ensuring timely logistics support work.

Therefore, mastering the digital operation and management process of the above five kinds of administrative work, combined with the enterprise’s OA system and wechat public account small program, can make the work at hand simple, transparent and efficient.

At the same time, it can reduce management costs, improve work efficiency. And make the enterprise maintain a good image and promote the management work and level of more standardized and improved.

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